Withdrawal policy

Purpose and acceptance

This policy explains how a withdrawal request is checked and processed. Submitting a request confirms that the account and payment information supplied are accurate. Product-specific terms shown in the account take priority where they provide more detail.

This policy explains how a withdrawal request is checked and processed. Submitting a request confirms that the account and payment information supplied are accurate. Product-specific terms shown in the account take priority where they provide more detail. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

Available methods

Supported routes may include a UK bank account, the original payment card and an eligible electronic wallet. Return-to-source rules can require funds to go back through the funding method first. Availability depends on provider support and verification.

Supported routes may include a UK bank account, the original payment card and an eligible electronic wallet. Return-to-source rules can require funds to go back through the funding method first. Availability depends on provider support and verification. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

Processing times

Internal review and provider settlement are separate stages. Card withdrawals commonly take 1-5 business days and bank transfers 1-3 business days after approval. Weekends, public holidays and intermediary checks can extend the total time.

Internal review and provider settlement are separate stages. Card withdrawals commonly take 1-5 business days and bank transfers 1-3 business days after approval. Weekends, public holidays and intermediary checks can extend the total time. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

Fees and expenses

The listed withdrawal methods have a platform fee of Free. A bank, card issuer, wallet or currency-conversion provider may impose its own charge. Any known platform charge is disclosed before confirmation rather than deducted without notice.

The listed withdrawal methods have a platform fee of Free. A bank, card issuer, wallet or currency-conversion provider may impose its own charge. Any known platform charge is disclosed before confirmation rather than deducted without notice. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

Limits

Minimum and maximum amounts can depend on the account tier, provider, currency, available balance and verification status. The current limit is displayed before submission. A request above a provider threshold may be divided or require additional evidence.

Minimum and maximum amounts can depend on the account tier, provider, currency, available balance and verification status. The current limit is displayed before submission. A request above a provider threshold may be divided or require additional evidence. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

KYC and AML review

Identity and payment ownership must be verified before release where required. Higher-risk activity may lead to a source-of-funds question or enhanced review. These controls protect the account and support legal obligations but can delay completion.

Identity and payment ownership must be verified before release where required. Higher-risk activity may lead to a source-of-funds question or enhanced review. These controls protect the account and support legal obligations but can delay completion. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

Delay or refusal

A request can be delayed for inconsistent names, incomplete documents, unsettled activity, incorrect bank details, security alerts, provider outages or legal restrictions. Where permitted, we explain what is needed to continue. Refusal does not convert available funds into a fee.

A request can be delayed for inconsistent names, incomplete documents, unsettled activity, incorrect bank details, security alerts, provider outages or legal restrictions. Where permitted, we explain what is needed to continue. Refusal does not convert available funds into a fee. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

Your responsibility

Check the account name, sort code, account number and wallet or card destination before confirming. You are responsible for errors in information you control. Contact support immediately if a submitted destination is wrong.

Check the account name, sort code, account number and wallet or card destination before confirming. You are responsible for errors in information you control. Contact support immediately if a submitted destination is wrong. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

Cancellation or amendment

A pending request may be cancellable before it enters provider processing. Once released, it normally cannot be changed or recalled. The account status or support team will confirm whether intervention remains possible.

A pending request may be cancellable before it enters provider processing. Once released, it normally cannot be changed or recalled. The account status or support team will confirm whether intervention remains possible. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

Support

Send withdrawal questions to [email protected] with the request date and reference. The usual support response is under one working hour during published hours, although payment investigations take longer. Do not email full card or security credentials.

Send withdrawal questions to [email protected] with the request date and reference. The usual support response is under one working hour during published hours, although payment investigations take longer. Do not email full card or security credentials. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

Policy updates

We may update this policy when payment methods, provider rules, law or controls change. The published version applies to requests submitted after its effective date. Material changes are presented clearly where practical.

We may update this policy when payment methods, provider rules, law or controls change. The published version applies to requests submitted after its effective date. Material changes are presented clearly where practical. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.