Personal support from registration onward
A named or assigned colleague helps explain onboarding, navigation and operational questions. The role is assistance, not discretionary portfolio management or personal investment advice.
A personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
What personal support means
A named or assigned colleague helps explain onboarding, navigation and operational questions. The role is assistance, not discretionary portfolio management or personal investment advice.
A named or assigned colleague helps explain onboarding, navigation and operational questions. The role is assistance, not discretionary portfolio management or personal investment advice. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.
Benefits
Individual contact reduces uncertainty during activation, provides a clear place for questions and helps information reflect the account’s actual stage. Response depends on published support hours.
Individual contact reduces uncertainty during activation, provides a clear place for questions and helps information reflect the account’s actual stage. Response depends on published support hours. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.
What a manager can help with
Support can explain activation, first steps, the calculator, deposits, withdrawals, profile updates and feature controls. It cannot promise performance or bypass verification.
Support can explain activation, first steps, the calculator, deposits, withdrawals, profile updates and feature controls. It cannot promise performance or bypass verification. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.
Who it suits
Both new and experienced users may value direct help, particularly when a process is unfamiliar or an account event needs investigation.
Both new and experienced users may value direct help, particularly when a process is unfamiliar or an account event needs investigation. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.
How the service works
Register, receive contact within 24 hours, complete activation and continue using support when an operational question arises. Keep communication on official channels.
Register, receive contact within 24 hours, complete activation and continue using support when an operational question arises. Keep communication on official channels. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.
Support channels
Email [email protected] for a written record, request a callback during onboarding, speak with the assigned manager or use the learning centre.
Email [email protected] for a written record, request a callback during onboarding, speak with the assigned manager or use the learning centre. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.
Hours
Support operates Monday to Friday, 09:00-17:30 UK time, excluding public holidays. First replies are usually under one working hour during those times.
Support operates Monday to Friday, 09:00-17:30 UK time, excluding public holidays. First replies are usually under one working hour during those times. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.
Payments and access
A manager can explain payment-method status, expected processing windows and documents requested, but cannot accelerate an external bank or provider.
A manager can explain payment-method status, expected processing windows and documents requested, but cannot accelerate an external bank or provider. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.
Frequently asked questions
There is no charge for asking support questions. New users receive guidance, account-specific security checks may be required, and email is the reliable contact method.
There is no charge for asking support questions. New users receive guidance, account-specific security checks may be required, and email is the reliable contact method. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.
Speak with us
Create an account to arrange the first onboarding call and learn what information to prepare.
Create an account to arrange the first onboarding call and learn what information to prepare. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.
What support will never ask for
A colleague does not need your password, authentication code, full card number or connection secret. Do not install remote-access software for an unexpected caller. If contact feels unusual, end it and email support independently.
Support may verify identity before discussing sensitive information. A colleague cannot waive required checks, promise a financial result or ask you to conceal a payment purpose.
Prepare a useful request
Include the account email, time, function and exact error text. Explain what you expected and what occurred so the team can separate navigation, provider delay and security issues.
Keep the email subject when replying. State unauthorised access at the start so restriction and security review can be prioritised.