KYC and AML policy

Introduction

Know Your Customer and anti-money-laundering controls help confirm who uses financial services, reduce impersonation and identify activity that may require review. The measures are applied in a risk-based way and may include counter-terrorist-financing controls where relevant.

Know Your Customer and anti-money-laundering controls help confirm who uses financial services, reduce impersonation and identify activity that may require review. The measures are applied in a risk-based way and may include counter-terrorist-financing controls where relevant. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

What KYC means

KYC is the process of collecting identity information and checking that it belongs to the applicant. Details normally include legal name, date of birth, residential address and contact information. A successful check does not assess investment suitability or promise account approval.

KYC is the process of collecting identity information and checking that it belongs to the applicant. Details normally include legal name, date of birth, residential address and contact information. A successful check does not assess investment suitability or promise account approval. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

What AML means

AML controls are intended to prevent services from being used to disguise criminal property. They combine customer risk assessment, screening, transaction monitoring and investigation. A review may be required even when the customer believes an activity is ordinary.

AML controls are intended to prevent services from being used to disguise criminal property. They combine customer risk assessment, screening, transaction monitoring and investigation. A review may be required even when the customer believes an activity is ordinary. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

Why identity is checked

Verification helps prevent account takeover, false identities, payment fraud and misuse of the platform. It also supports legal obligations and makes later recovery more reliable. The level of evidence requested depends on risk, product and available verification results.

Verification helps prevent account takeover, false identities, payment fraud and misuse of the platform. It also supports legal obligations and makes later recovery more reliable. The level of evidence requested depends on risk, product and available verification results. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

Documents and evidence

Where needed, the applicant may provide a valid passport or driving licence and recent proof of address. A live selfie or liveness check may be requested only when the chosen verification provider supports it. Documents must be readable, current and belong to the applicant.

Where needed, the applicant may provide a valid passport or driving licence and recent proof of address. A live selfie or liveness check may be requested only when the chosen verification provider supports it. Documents must be readable, current and belong to the applicant. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

Verification process

The process normally moves from registration to data submission, automated checks, manual review where needed and notice of the outcome. Additional questions can be raised when results conflict. Do not send identity documents through an unrequested channel.

The process normally moves from registration to data submission, automated checks, manual review where needed and notice of the outcome. Additional questions can be raised when results conflict. Do not send identity documents through an unrequested channel. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

Enhanced due diligence

Higher-risk circumstances may require evidence about source of funds, source of wealth, occupation, business activity or the purpose of a transaction. Enhanced review is not an accusation. It is a proportionate control used where ordinary evidence does not resolve the assessed risk.

Higher-risk circumstances may require evidence about source of funds, source of wealth, occupation, business activity or the purpose of a transaction. Enhanced review is not an accusation. It is a proportionate control used where ordinary evidence does not resolve the assessed risk. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

Timing

Completion time depends on document quality, database availability, matching results and whether manual review is needed. Straightforward cases may complete quickly, while complex or cross-border evidence takes longer. Support can confirm status but cannot bypass a required check.

Completion time depends on document quality, database availability, matching results and whether manual review is needed. Straightforward cases may complete quickly, while complex or cross-border evidence takes longer. Support can confirm status but cannot bypass a required check. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

Reasons for refusal

Verification may be declined or paused for expired or unreadable documents, inconsistent details, suspected alteration, sanctions or risk matches, failure to provide information, or unsupported residency. We may be unable to disclose every investigative detail where law restricts tipping off.

Verification may be declined or paused for expired or unreadable documents, inconsistent details, suspected alteration, sanctions or risk matches, failure to provide information, or unsupported residency. We may be unable to disclose every investigative detail where law restricts tipping off. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

Transaction monitoring

Where applicable, activity is assessed for unusual size, frequency, destination, payment pattern or inconsistency with known account use. A transaction may be delayed or a function limited while facts are checked. Monitoring does not mean every transaction is reviewed manually.

Where applicable, activity is assessed for unusual size, frequency, destination, payment pattern or inconsistency with known account use. A transaction may be delayed or a function limited while facts are checked. Monitoring does not mean every transaction is reviewed manually. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

Your responsibilities

Provide complete, current and genuine information, respond within a reasonable time and update material changes. Do not allow another person to use the account or submit their documents as your own. False information can lead to restriction, closure or referral to an authority.

Provide complete, current and genuine information, respond within a reasonable time and update material changes. Do not allow another person to use the account or submit their documents as your own. False information can lead to restriction, closure or referral to an authority. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

Storage and protection

Verification information is access-controlled and retained only for operational and legal purposes described in the Privacy Policy. Security measures are reviewed according to sensitivity. No internet-connected system is risk-free, so unnecessary duplicates should not be sent.

Verification information is access-controlled and retained only for operational and legal purposes described in the Privacy Policy. Security measures are reviewed according to sensitivity. No internet-connected system is risk-free, so unnecessary duplicates should not be sent. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

Data recipients

Information may be shared with contracted identity-verification and IT providers, relevant service partners, professional advisers, regulators or public authorities where lawful and necessary. Recipients receive only the information required for their role and are subject to appropriate safeguards.

Information may be shared with contracted identity-verification and IT providers, relevant service partners, professional advisers, regulators or public authorities where lawful and necessary. Recipients receive only the information required for their role and are subject to appropriate safeguards. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

UK compliance

Controls are designed around applicable UK financial-crime, sanctions and data-protection obligations for the actual service model. Because the final regulated counterparty details remain to be confirmed, no licence or registration number is claimed on this website.

Controls are designed around applicable UK financial-crime, sanctions and data-protection obligations for the actual service model. Because the final regulated counterparty details remain to be confirmed, no licence or registration number is claimed on this website. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.

Contact

Questions about verification or an outstanding review should be sent to [email protected]. Include the account email and a concise description, but never include a password, full payment-card number or authentication code.

Questions about verification or an outstanding review should be sent to [email protected]. Include the account email and a concise description, but never include a password, full payment-card number or authentication code. This point should be read together with the current account information and any provider terms displayed before an instruction is confirmed. Keep a copy of material notices and ask support when a fact is unclear.